Refunds & Return Policy
Your satisfaction is our #1 priority. Therefore, if you can, request a refund for faulty products. If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lumiroom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lumiroom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message through the Contact Us page or visit the Return Center for further information.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.