Refunds & Return Policy

ORDER CANCELLATION

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled. However, we will be happy to guide you on the refund process.

REFUNDS

Your satisfaction is our #1 priority. Therefore, if you can, request a refund for faulty products. If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Lumiroom (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of lumiroom.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message through the Contact Us page or visit the Return Center for further information.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.